Terms of Service for an intermediary lead platform

Role clarification

• Ryan’s Connections acts only as an intermediary connecting customers and service providers.
• The platform is not the contractor, subcontractor, or service performer for any booked work.
• Businesses remain responsible for their own licensing, insurance, workmanship, and legal compliance.

No guarantees

• The platform does not guarantee work quality, provider performance, or customer satisfaction.
• The platform does not guarantee that any lead will convert into a booked job.
• Customers should independently verify credentials before hiring any provider.

Payment terms

• Businesses must be told when a lead becomes chargeable and what makes a lead valid.
• Refund requests must follow documented lead validity rules and support review timelines.
• Payment and invoice history should stay visible in the business portal for billing transparency.

Disputes and account rules

• Service disputes between customers and businesses remain between those parties unless platform billing is involved.
• Businesses may not misuse leads, resell contact data, or harass customers.
• Customers must provide accurate information when submitting a request.

Operational disclaimers

• The platform does not endorse any provider simply because they appear on the marketplace.
• Lead routing order and recipient visibility should be recorded for later review.
• Records may be retained for several years for taxes, fraud prevention, and dispute defense.