Privacy Policy for customer and business data handling

Data collected

• Customer submissions may include name, phone number, email address, physical address, and service details.
• Business onboarding may include license numbers, insurance proof, account ownership, and payment information.
• Operational metadata such as timestamps, access logs, and device or network fingerprints may also be collected.

How data is used

• Customer data is used to route requests to relevant local businesses.
• Business and lead data is used for verification, billing, fraud prevention, and support.
• Analytics or operational telemetry may be used to improve reliability and reduce abuse.

Sharing and disclosure

• Customer information is shared with the businesses selected to receive the lead.
• Service providers receive only the information needed to pursue the request.
• Records may also be disclosed when required for legal compliance, fraud review, or payment processing.

Cookies, retention, and rights

• If cookies, analytics, or advertising tools are used, those uses must be disclosed plainly.
• Lead logs, payments, invoices, and audit records should generally be retained for 3 to 7 years.
• The policy should explain how users can contact the operator with privacy questions or rights requests.